- Sense of service
FULLY SATISFY the needs expressed or implied by our clients
MANAGE our environmental commitment
CAPITALISE on our experience to add to our know-how
GUARANTEE a process of continuous improvement within each NORNES FACILITY SERVICES department
Our company must know how to be attractive, innovative and efficient to succeed in the current economic environment and differentiate itself from its competitors. To achieve this, it offers total commitment at all levels.
We have defined a strategic corporate project that incorporates the expectations of our clients and the specificities of each stakeholder. Its implementation and success depend both on managing quality and the human and material resources required for continuous improvement, and on commitment to environmental obligations with planned objectives.
A management review enables:
Our priority is to establish a partnership with our clients, in a climate of trust, by providing them with services that meet their expectations and are compliant with legal and regulatory requirements.
To do this, we need to demonstrate daily that we are in control of our processes to meet our commitments and to offer a quality service.
To correctly apply these provisions, I assume the role of representative of the management, assisted by the quality committee.
The process NORNES FACILITY SERVICES
Our quality management system relies on a “process” approach which
uses a mapping system that presents the sequencing and the interactions between the identified processes.